How Glass Health and DR. INFO differ
Glass Health is a platform: ambient scribing, real-time insights, differential diagnosis, assessment and plan generation, coding suggestions and a Clinical Questions feature in one interface. DR. INFO is built around one job and goes deeper on it, answering a clinical question from retrieved guidelines and literature with citations that open to the source page, across European, American and international societies. It also offers scribe, discharge letter, clinical report and ICD code flows, so the overlap is real. The second difference is market: DR. INFO Clinical is a CE marked medical device under EU MDR hosted in the EU, while Glass is US based, describes BAA-backed healthcare deployment, and names US record systems as its supported workflows.
Regulatory status and data residency
Under the EU AI Act, clinical decision support is treated as high risk. OpenEvidence withdrew from the EU and the UK in late April 2026, citing regulatory uncertainty around European AI rules . DR. INFO Clinical was built for these conditions: CE marked under EU MDR 2017/745 at Class I, with data hosted in the European Union under GDPR. Glass Health's public material describes a US compliance posture through business associate agreements, which addresses HIPAA rather than GDPR or MDR. For a European hospital or practice whose procurement requires a regulated device and EU data residency, that distinction decides the question before any feature comparison begins.
Pricing and how each product is evaluated
Glass Health publishes its pricing openly, which is uncommon in this market: a free Lite tier with limited ambient scribing and limited decision support, then Starter at $20, Pro at $90 and Max at $200 per month, with the top tier carrying the Epic, eClinicalWorks, athenahealth and Elation workflows. DR. INFO offers a free tier for verified clinicians and students. Both can be evaluated without a purchase, so a clinician can test the answer quality of each against their own questions before deciding.
Guideline coverage and citations
DR. INFO names the corpora it searches, including the German AWMF and DGVS guideline sets, alongside peer reviewed literature and drug information from EMA and FDA authorised sources, and its citations resolve to the source page with paragraph level document interrogation. Glass Health's Clinical Questions feature answers within its platform, and its public material does not name European national guideline corpora. For a clinician who needs to show which national guideline a recommendation came from, that is the practical difference.
Which one should a clinician choose
Choose Glass Health if you practise in the United States, want scribing and clinical reasoning in a single platform, and work in Epic, eClinicalWorks, athenahealth or Elation. Choose DR. INFO if you practise in Europe, need a CE marked answer engine with EU data residency, work in a language other than English, and want citations that resolve to a named national guideline. The products are not substitutes feature for feature, and the deciding factor for most European clinicians is regulatory rather than functional.
Frequently asked questions
- Is Glass Health available in Europe?
- Glass Health is a US company and its published clinical workflows are Epic, eClinicalWorks, athenahealth and Elation, which are US record systems. It is not presented as a CE marked EU medical device with EU data residency, so European institutions with a regulated device requirement will not be able to approve it on that basis.
- Is DR. INFO Clinical CE marked?
- Yes. DR. INFO Clinical, the cited answer engine, is a CE marked medical device under EU MDR 2017/745 at Class I, developed and operated by Synduct GmbH in Munich and hosted in the European Union under GDPR.
- What does Glass Health cost?
- Glass Health publishes a free Lite tier with limited ambient scribing and limited clinical decision support, then paid tiers at $20, $90 and $200 per month. The top tier includes supported Epic, eClinicalWorks, athenahealth and Elation clinical workflows.
- Does DR. INFO generate a differential diagnosis or a scribe note?
- Glass Health is built around ranked differential diagnosis and assessment-and-plan generation. DR. INFO answers clinical questions from retrieved guidelines and literature with citations, and offers a scribe that drafts a consultation note, a discharge letter flow, clinical reports and ICD code suggestions. If a ranked differential list is the specific requirement, Glass is designed for it.
- Which is better for German clinicians?
- DR. INFO, on regulatory grounds and on language. DR. INFO Clinical is CE marked under EU MDR, it is hosted in the EU, and it searches the German AWMF and DGVS guideline corpora and answers in German. Glass Health answers in English and is not presented as a CE marked EU device.
- Can I use both Glass Health and DR. INFO?
- A clinician outside Europe could, since the products solve different problems. For a European practice, the constraint is usually that a tool handling patient data must be a regulated device with EU data residency, which Glass Health is not presented as being.
- Does DR. INFO offer a scribe, discharge letter and ICD codes?
- Yes. DR. INFO offers a scribe that drafts a consultation note, a discharge letter flow, clinical reports and ICD code suggestions traceable to the documented text. These flows sit alongside the cited answer engine.
Glass Health brings scribing, differential diagnosis and coding into one product and publishes its pricing openly. DR. INFO is the choice for European practice, with DR. INFO Clinical a CE marked medical device under EU MDR 2017/745 hosted in the EU, searching named guideline corpora including AWMF and DGVS, citing to page level, answering in the clinician's own language and free for verified clinicians. The two are not substitutes feature for feature, and for a European clinician the regulatory position decides it.
References
- 1.Glass Health, Best Medical AI Tools and Apps 2026 (self description, pricing, named workflows).
- 2.Regulation (EU) 2017/745 on medical devices (EU MDR).
- 3.Regulation (EU) 2024/1689 (EU AI Act).
- 4.Glass Health, official website (product, pricing tiers, supported workflows).
- 5.Ravichandran S, Kumar S, Corga Da Silva R, Romano M, et al. OpenAI's HealthBench in Action: Evaluating an LLM-based clinical assistant. arXiv:2509.02594.
- 6.Arora RK, Wei J, Soskin Hicks R, et al. HealthBench: Evaluating Large Language Models Toward Improved Human Health. arXiv:2505.08775.
- 7.Breaking: OpenEvidence app access terminated in the UK and EU. Telehealth and Telecare Aware. 28 April 2026.